Ordering
Here you will find answers to all your questions about placing, changing, and cancelling an order.
Frequently Asked Questions
How long will it take to receive my package?
You can expect your package within 3 working days.
How do I change my order?
You can only change your order if you have not yet received a shipping confirmation. Please contact us at klantenservice@cantastic.nl to adjust the name or address of your order.
Is my product in stock?
You can see this on the product page, next to the price of the product. Here you will always find the most up-to-date stock status of the item.
How can I place an order?
Place your products in your digital shopping cart using the large blue button. Complete the order through the checkout procedure. Would you prefer to speak to a staff member? Send an email to klantenservice@cantastic.nl or WhatsApp us via the homepage!
How do I cancel my order?
You can arrange this yourself by sending an email to klantenservice@cantastic.nl. Cancellation is only possible if your order has not yet left our warehouse. Has your order already been shipped? Then you can refuse it at the door or return it.
How do I change my delivery address for an ongoing order?
Delivery is handled by DHL. Have you not yet received a shipping confirmation? Then contact us at klantenservice@cantastic.nl to change your address. If you have already received a shipping confirmation, you can change your address via 'change delivery' in the DHL Track & Trace. If your package is already too far along in the delivery process, this is unfortunately no longer possible, even through customer service. A notification will then appear on your Track & Trace page. You can ask the residents of the incorrect address if you can pick up the package there, or ask them to refuse the package. Your order will then be returned to Cantastic and you will receive your refund within 5 days.
What should I do if I haven't received my package?
There are a few things you can do.
1. Check the Track & Trace code of your package
You can find this in your shipping confirmation. Check this link to see if the delivery time window has shifted.
2. Check the delivery address
Is the delivery address you entered correct? Also, check your postal code.
3. Check your email
Did you receive a 'not at home' message? If so, the package may have been delivered to the neighbors or the courier has scheduled a new delivery time.
Still don't know where your package is?
Please wait a little longer, as your package might be delayed. There is an 80% chance you will still receive it the next day. Have you still not received it after 5 days? Then contact us within 14 days of your original delivery date via email at klantenservice@cantastic.nl. We will be happy to look for a solution together.
If the total order value is higher than €79, the shipping costs of €7.25 will be waived via a discount. Check this during checkout. Additionally, it is possible to pick up your order for free at our warehouse. Once the order has been processed, you will be notified that it is ready for collection. Pickup days are Monday from 8:00 - 20:00, Wednesday from 8:00 - 17:00, Thursday from 8:00 - 11:00, and Friday from 8:00 - 17:00.
You have received an email with a Track & Trace code. Did you receive a shipping confirmation, but your Track & Trace code isn't working? It often only starts working on the day of delivery. If the code still doesn't work then, please contact us via email at klantenservice@cantastic.nl.
Yes. During your order, indicate that you want to pick up your package at a DHL point. Then choose a DHL point near you. After you have paid for your order, you will receive a confirmation email when your order has been packed and shipped. Your order will be available for pickup for up to 7 days after the indicated pickup date.
We will, of course, resolve that for you. Send an email to klantenservice@cantastic.nl within 30 days, stating that your product is damaged and that you would like a replacement. Please support this with photos in the email. After consultation, you can return the product and you will receive a replacement product or a refund.
Please wait a little longer. Your order is likely being delivered in multiple packages, and one may be delayed. At the bottom of your Track & Trace page on the DHL website, you can see the status of your order. If your package still hasn't arrived after 5 days, please contact klantenservice@cantastic.nl.
We're very sorry to hear that! You can contact us regarding this at klantenservice@cantastic.nl. We are happy to listen to your story and will work with you to find a solution.